Contact the desk

The bay is open on Tannery Lane

Write to the desk with a short description of the room, the cabinet and what has been disappointing about the sound so far. A named engineer will reply with a suggested bay, a first listening set and the next available evening. The room is on the fifth floor of Lian Tong Building in Singapore, and visits are booked ahead so that the seat is free and the building is quiet.

Send a note to the desk

All fields are required. The form uses a mail handoff and opens your mail program with the message already written.

Questions the desk hears most

Three short answers
Bring three or four recordings you know well and can describe in plain words, including one quiet piece and one with a steady low drum. If the cabinet is already in use at home, bring its room card or a short note about the room size, since both help the engineer choose the listening set before you arrive.
Two to three weeks is usual, and longer during the winter handover window when the bench is busy. A tune day runs from morning to late afternoon and can be split across two shorter visits if that suits the household better. Send the request through the form and the desk will propose the next open date.
Yes. The desk keeps cards for past units and can often match a replacement driver to the original profile, then refresh the hide and cloth around it. Send the cabinet model, an approximate age and a photo if one is handy, and the engineer will reply with what can be kept and what will need renewing.